Tokyo, Japan

Account Director

As a member of the AKQA Client Services department you will influence changes in consumer behaviour through ideas, creativity and the use of interactive media. You will make a difference to digital communications, marketing, advertising and inspire the best global brands.

A champion for product excellence and enduring client relationships, the AKQA Account Director is a highly organised and credible leader. You will nurture senior client relationships founded on shared values and aspirations. Motivated by work that makes a meaningful and sustained impact, you are passionate about our clients’ businesses, industry best practice and state-of-the-art techniques

Located next to good transport links in the heart of Tokyo, at AKQA you will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their field.


  • Revenue growth responsibility. Meets and exceeds profitability targets. Responsible for all aspects of monthly financial process of account, e.g. accurate forecasting to within 10%, revenue recognition and billing. Proven ability to reduce number of unbilled hours on account. 
  • Identifies, pursues and converts opportunities for AKQA.
  • Responds to RFPs from existing clients. Coordinates the proposal process. Works closely with strategy on deliverables or to identify further opportunities for clients. 
  • Understands client health, identify opportunities and dependencies from one project to another. 
  • Builds and maintains a deep and mutually beneficial client relationship with senior, board-level clients. Engages with clients for sale and delivery of projects. 
  • Successfully manages multiple suppliers, partners and customers to ensure the best outcome for both customer and AKQA. 
  • Develops a deep understanding of client’s business environment and consumers.
  • Positive team satisfaction and team development. Retention and motivation of high quality account team.
  • Constantly strives to improve processes and procedures.



  • Extensive account management experience at a leading digital agency, professional services firm or similar organisation.
  • Excellent understanding of the digital arena and how new developments can be exploited to add value to a client’s business.
  • Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
  • Line management experience.
  • Passionate about digital landscape and its impact on society. Is at the forefront of new thinking, and engages others through the communication of innovative digital ideas.
  • Knowledge of the Japanese market and Japanese language.


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.


This job post is no longer open to applicants.

Account Director — Tokyo


AKQA’s continued progression and innovation for our clients rests on our ability to attract, develop and retain the finest talent. We put particular emphasis on the following qualities: Adventurousness, Imagination, Passion, Leadership, Flexibility and Conscientiousness. In 100 words or less please express how you have demonstrated each of the qualities.

100 words left

100 words left

100 words left

100 words left

100 words left

100 words left

Personal Details
Maximum file size 4MB

Sending your application

Our apologies, there was a problem. Please try again or contact

If your application and qualifications meet the requirements of any of our current open positions, you will be contacted for an interview.

We cannot respond individually to all candidates who apply to AKQA, but again we thank you for your interest.

If you have submitted your application in error, or do not want AKQA to hold your data, please contact:


AKQA People team