New York, United States

Account Director

At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

AKQA NY is looking to hire a seasoned account leader with solid hands-on digital, specifically platform/product background, to lead a pillar account for our NY studio.  An Account Director at AKQA is accountable for the success of this partnership engagement, serving as the main point of client contact, helping to build consensus, facilitating and bridging cross-team communication, and ensuring alignment across the key stakeholders identified. The Account Director acts as a leader of brand, business, and customer insight in client teams, peer groups and internal meetings, and is an expert in synthesizing customer and business insights, shaping creative that leads to impactful and breakthrough customer experiences.  They are seen as a leader by clients, driven by insight led thinking and an in-depth knowledge of the clients’ business while being able to recommend solutions to key issues facing clients.

Our New York studio offers teams the opportunity to produce innovative work that moves world-class companies, and their communities forward. All disciplines collaborate to find the best solution while delivering each aspect to the highest standard. From products and services to imaginative storytelling, our shared vision is to create experiences that drive progress and results. We are fortunate to partner with forward-thinking clients across a wide range of client industries.

We empower our teams and clients to imagine what’s next, while working towards our bigger agency vision “to create a better future”



  • The first point of contact in identifying client needs and working strategically with internal teams to provide thoughtful solutions which move the business needle for our clients
  • Partners with the Program, Creative, UX, Strategy and Analytics leads to ensure the work meets and exceeds client expectations.
  • Establishes and executes client account plans that align with the goals of AKQA, and the goals of the overall account Communicates the plan effectively with the working teams to drive success
  • Creates high-impact client presentations and is comfortable presenting to large cross functional groups
  • Creates new client relationships that will strengthen the agency/client relationship
  • Successfully grows long-term, trusted relationships with senior level clients (Directors and below) and plays a lead role in securing incremental revenue, while driving high quality agency work. Possesses a solid understanding of client priorities and objectives and can pivot when required


  • Responsible for organic business growth, P+L, and financial management and reporting
  • Demonstrates strong fiscal management skills, understands/respects the economics of our business
  • Proactively searches out best practices to strengthen internal team operations
  • Identifies resource gaps and works with Resourcing and Leadership to fill them



  • 7+ years’ experience within an agency environment
  • Minimum 1+ years’ experience as an Account Director working with large companies or organizations
  • Passion for strategy, CX and digital experiences from product, platform and emerging technologies
  • Excellent leadership, organizational, and mentoring skills managing other account team members
  • Can foster strong, cohesive interdisciplinary teams
  • A proven track record of successfully managing multi-million dollar accounts


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.


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Account Director — New York


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