Atlanta, United States

Account Director

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

AKQA is looking to hire a seasoned account leader with solid hands-on digital, specifically platforms/product background, to lead a pillar account for our ATL studio.  An Account Director at AKQA is accountable for the success of this partnership engagement, serving as the main point of client contact, helping to build consensus, facilitating and bridging cross-team communication, and ensuring alignment across the key stakeholders identified. The Account Director acts as a leader of brand, business, and customer insight in client teams, peer groups and internal meetings, and is an expert in synthesizing customer and business insights, shaping creative that leads to impactful and breakthrough customer experiences.  They are seen as a leader by clients, driven by insight led thinking and an in-depth knowledge of the clients’ business while being able to recommend solutions to key issues facing clients.

Based in the center of Midtown, our Atlanta studio is as vibrant as its location. With a core focus on digital products and services, we are visionaries and makers, combining strategy, creative and technology to deliver best-in-class customer experiences for our clients.  

Our culture celebrates diversity, hard work and fun. We are passionate about our craft, working together to create a better future, and ensuring we have an unfair share of the best talent in Atlanta.



  • Operate as the go-to resource for the team’s concerns, point of view and recommendations, checks in regularly with all team members on a 1:1 basis for ad hoc feedback, and schedules regular program leadership meetings to ensure constant alignment
  • Partner with the Program, Creative, UX, Strategy, Product and Development leads on the account to have a cohesive and strong leadership team
  • Establishes and executes client business plans that align with the goals of AKQA, the goals of the overall account and communicates plan with the working team to give context on key decisions
  • Creates high-impact client presentations and is comfortable presenting to large cross functional groups
  • Successfully grows long-term, trusted relationships with senior level clients (Directors and below) and plays a lead role in securing incremental revenue
  • Responsible for driving the quality of the agency’s work, on-going client and internal communication, organic business growth, program P+L, and financial management and reporting
  • Demonstrates strong fiscal management skills, understanding/respecting the economics of our business and contributing in a way that supports the financial model
  • Proactively searches out best practices to strengthen team delivery
  • Identify resource gaps and works with Resourcing and Leadership to fill them


  • 8+ years’ experience within an agency environment
  • 1+ years’ experience as an Account Director working with large companies or organizations
  • Digital products and services experience required
  • Campaign and marketing background preferred
  • Excellent leadership and mentoring skills managing other account staff
  • Strategic understanding of all disciplines of marketing
  • Outstanding critical thinking and problem-solving skills with the ability to partner with the strategy team in defining the vision for the work
  • Great communication and negotiation skills with a thoughtful approach to client relationship building
  • Ability to manage multiple projects and thrive under pressure while connecting the dots across the program
  • A creative and technical mindset with an understanding of how technical feasibility impacts creative execution 


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. 


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Account Director — Atlanta, GA


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