Dubai, UAE

Business Director

The AKQA Client Service team serves as a trusted and respected partner to our clients. As the little details are the detail, the AKQA Client Services team show industry leading professionalism at every touch, meeting, call, or message. We partner with our clients to create a better future, through world-leading work, constant innovation and care.

The Business Director is responsible for a group of client accounts, maintaining projected revenues and margins, whilst focusing on growth. The role requires management of multiple partners and clients, building relationships with those at a senior level, whilst monitoring the quality of work on an account. The role fosters effective teamwork within the senior team as well as the larger client services team, to drive results and positive change.

From our location in Dubai, AKQA offers our staff the opportunity to produce meaningful and award-winning work for world-class clients and brands. You will work in an environment which fosters a meritocratic culture and encourages ownership, you’ll be liaising with bright minds across KSA, UAE and Egypt. You’ll have the opportunity to learn and grow within a creative and innovative. team, with access to ongoing personal and professional development. At AKQA, we’re committed to your career growth, as well as your work/life balance.

ROLE REQUIREMENTS

  • Develops a deep understanding of client’s business environment and audiences, and continuously aims to reach exceptional client satisfaction.
  • Builds and maintains deep and mutually beneficial client relationships with senior, board-level clients.
  • Acts as an escalation point for client and project related needs.
  • Maintains projected revenue, and profit targets on an account and contributes to new business opportunities.
  • Effectively coaches and mentors the team. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential.
  • Identifies key business opportunities and ensure the full breadth and depth of AKQA resources are presented.
  • Leadership of multi-disciplinary resources as and when they are engaged on client activity (project management, strategy, technology and creative).
  •  Complete monthly financial tasks such as revenue recognition and forecasting
  • Constantly strives to improve processes and procedures.
  • Builds strong relationships with colleagues across departments and external collaborators.
  • Prepares a client account plan, identifying opportunities, and road map.

QUALITIES AND CHARACTERISTICS

  • Extensive account management experience at an agency, professional services firm or similar organisation.
  • Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility
  • Experience leading the pitch process working in collaboration across departments
  • Excellent understanding of marketing innovations and how new developments can be utilised to add value to a client’s business.
  • Experience of line management; including coaching, mentoring, and developing teams to reach their full potential.
  • Ability to structure complex strategic ideas into well-ordered and insightful presentations.
  • Has decision making ability and skill - provide guidance, analyse situation and provide advice under pressure.
  • Ability to discuss knowledgeably, and apply relevantly, the full range of AKQA strategic services offering.

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits. To find out more click here

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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Business Director — Dubai, U.A.E.

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Sincerely,

AKQA People team