Auckland – Tāmaki Makaurau, New Zealand

Customer Experience Strategist

Strategists at AKQA are required to take a holistic view of strategic outcomes, for clients, making their business our business, embracing customer-centricity and inclusive thinking, with a focus on impact and positive outcomes for New Zealand. Driven by an innate curiosity and a passion for problem solving and learning, they harness their cutting-edge knowledge of brands, technology, culture and societal trends to provide unique outlooks and solutions for our clients.

As a CX Strategist, you’ll contribute to the development of the Experience Strategy on key agency accounts, while ensuring the experiences created are of the highest quality possible. You’ll champion customer-centric processes and techniques whilst building exceptional client relationships.

At AKQA Auckland, you’ll work in an innovative and inclusive culture, surrounded by some of the brightest minds in their fields. You will have the opportunity to learn and grow within a creative and technically-advanced team and have access to ongoing personal and professional development.
  • Embody a culture of continuous improvement, embracing diversity and inclusion.
  • Apply customer-centric strategic thinking to account projects, continually develop the account CX strategy assets and produce deliverables to the highest quality.
  • Ensure the quality of key client relationships and engagement.
  • Identify opportunities to improve quality and increase efficiency through cross-discipline collaboration.
  • Champion customer-centric ideas and processes, ensuring outcomes meet both business and customer goals.
  • Create high quality, commercially viable and attractive proposals and presentations.
  • Promote market-leading services and effective, quality solutions to your account clients.
  • Develop case studies for experience output, innovations and processes.


  • Strong ability to drive, inspire, and positively influence others.
  • Ability to innovate and think creatively to deliver results.
  • Demonstrable experience as a content strategist or similar role.
  • Ability to foster a culture of proactivity, passion and energy for clients’ businesses.


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.


This job post is no longer open to applicants.

Customer Experience Strategist — Auckland


Sending your application

Our apologies, there was a problem. Please try again or contact

If your application and qualifications meet the requirements of any of our current open positions, you will be contacted for an interview.

We cannot respond individually to all candidates who apply to AKQA, but again we thank you for your interest.

If you have submitted your application in error, or do not want AKQA to hold your data, please contact:


AKQA People team