Melbourne – Wurundjeri Country, Australia

CX Strategist (Freelance) - Expressions of Interest

AKQA are always on the lookout for permanent, contract and freelance Generalist Strategists. If you would like to share your details with us for future opportunities across Australia or New Zealand, please feel free to submit your details which we will keep on file and reach out to you as soon as a suitable position becomes available.

Strategists at AKQA make our clients’ business their business. Driven by an innate curiosity and a passion for problem solving and learning, they harness their cutting-edge knowledge of brands, technology, culture and societal trends to provide unique outlooks and solutions for our clients. Some of the specialisms we look for in our strategy team are: Generalists Digital, CX and Marketing Automation Strategy. 

RESPONSIBILITIES INCLUDE:
  • Develop customer centred experience strategies identifying key opportunities across the customer lifecycle
  • Develop customer journeys which map out customers’ needs, motivations and touchpoints
  • Desk based and primary customer research to generate insights and observations
  • Develop multi channel communication journeys using behavioural science and personalisation tactics
  • Define personalisation and optimisation test and learn programs
  • Provide considered and researched perspectives on business, cultural and market trends to clients
  • Develop product strategy including feature identification and prioritisation. Create multi year product roadmaps
SKILLS AND QUALIFICATIONS:
  • Ability to lead, inspire, and positively influence others
  • Ability to foster a culture of proactivity, passion and energy for clients’ businesses
  • Experience with CRM strategies and customer journey mapping
  • Proven ability to deliver digital strategies
  • Effectively communicate with internal and external stakeholders 
AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. Aboriginal, Torres Strait Islander and Indigenous people are encouraged to apply for this role.
Apply

This job post is no longer open to applicants.

CX Strategist (Freelance) - Expressions of Interest — Melbourne

Apply

Sending your application

Our apologies, there was a problem. Please try again or contact careers@akqa.com.

If your application and qualifications meet the requirements of any of our current open positions, you will be contacted for an interview.

We cannot respond individually to all candidates who apply to AKQA, but again we thank you for your interest.

If you have submitted your application in error, or do not want AKQA to hold your data, please contact: yourdata@akqa.com

Sincerely,

AKQA People team