Amsterdam, Netherlands

Experience Designer

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and experiences that capture the imagination, delivering impressive returns for our clients.

Experience Designers at AKQA apply empathy, systems thinking, and craftsmanship to strategic insights — designing groundbreaking solutions to human problems. Adept storytellers and fearless innovators, they create interactive experiences, products and services that move the world.

Our Experience Designers are endlessly curious and part of both a strategic and executional discipline in AKQA Amsterdam. They draw together client, business and end-user requirements & needs, to define strong insights which they use to inform a vision or solution. Not just the vision, at AKQA we create beautiful work, that works. Our experience designers are core to collaborative teams that figure out and design how it works. They are the user-centered glue that binds together business, creative, and technology into a harmonious collaboration—facilitating design workshops, working with multi-disciplinary teams to deliver positive impact and value for brands and their customers.

The  Experience Designer plays an essential role in the growth of the Strategy department combining our talents across experience, service, brand and business strategy. 

Located on the Herengracht canal in central Amsterdam, you will have access to our diverse network of specialists by collaborating across our twelve European studios.  You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.

 

ROLE REQUIREMENTS

  • A minimum of three to five years’ experience envisioning and designing stand-out products and services (digital or otherwise) from strategy to concept to delivery.
  • A compelling portfolio of strategic design work that spans a wide variety of touchpoints (digital, physical…) and demonstrates an ability to develop impactful user strategy, envision solutions and solve complex problems in different ways.
  • Demonstrate excellent knowledge of design thinking and user centric design approach and the ability to apply it flexibly across a variety of project types and business categories.
  • A wide breadth of experience demonstrating skills across research, strategy, service or experience design and user testing.
  • Has led or played a core role in design processes across different streams of work, from research to handover, ensuring the vision and user strategy is developed into a world-class outcome.
  • An ability to work on existing business propositions to optimise and improve a journey or service, and/or work to craft new business propositions that don’t yet exist.
  • An ability to develop experience design deliverables (information architecture, personas, user journeys, ecosystem maps, prototypes (lo or hi-fi), service blueprints, value proposition canvas etc.)
  • Experience with design and prototyping software such as Figma, Sketch, etc
  • Familiarity & experience with design thinking and agile processes.
  • Demonstrated ability to lead senior business stakeholders to understand customer experience strategy and making decisions that strengthen their business.

 

QUALITIES AND CHARACTERISTICS

  • Exceptional visual, verbal and written communication skills, fluent in English with a strong command of the language.
  • Curious and passionate, with an ability to observe and identify patterns, trends and insights. Bringing a strong point of view to any project you work on.
  • You embrace learning, staying up to date with the latest & best practice in user experience, tech and business; but always willing to learn more.
  • You enjoy working with cross collaborative teams: Creative, Product, Strategy & Tech.
  • You’re passionate, ambitious and have a drive for excellence.
  • You embrace challenges, and new ways of thinking.
  • You enjoy getting into the nitty-gritty of a problem and have a sharp eye for detail.
  • You are a lateral and creative thinker with the ability to understand and make complex topics understandable.
  • You enjoy collaboration and are experienced working with many disciplines.
  • You enjoy engaging with users through research or with clients and other stakeholders. 
  • You’re comfortable confidently presenting your point of view or your work.

 

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

 

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Experience Designer — Amsterdam

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AKQA People team