New York, United States

Group Account Director

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Our New York studio is seeking a Group Account Director to join our Client Services team where you will be responsible for a challenge portfolio of clients across telecom, healthcare and lifestyle brands managing a multi-million dollar sized portfolio.

A champion for product excellence and enduring client relationships, the Group Account Director at AKQA is a highly organized and credible leader. The Group Account Director will nurture and build client relationships founded on shared values and aspirations. Motivated by work that makes a meaningful and sustained impact, the Group Account Director has a passion for our client’s business, industry best practice and state-of-the-art techniques.

The city that never sleeps provides us with constant inspiration. We harness this in the heart of Union Square, where old meets new.

Our New York studio offers teams the opportunity to produce innovative work that moves world-class companies, and their communities forward. All disciplines collaborate to find the best solution while delivering each aspect to the highest standard. From products and services to imaginative storytelling, our shared vision is to create experiences that drive progress and results. We are fortunate to partner with forward-thinking clients, including Verizon, IBM, Mayo Clinic, HSS, Volvo, and Campari.

We empower our teams and clients to make what’s next, while working towards the ultimate acknowledgement, “Only in New York!”



  • Foster an environment of innovation, where great ideas are championed
  • Ensure we are solutions-focused and consistently provide an outstanding level of service to all of our clients
  • Drive pro-activity on the business ensuring we’re seen as thinkers, not just great brief takers
  • Develop strong relationships with our most senior clients, built on mutual respect
  • Ensure AKQA is seen as a thought-leader who constantly adds-value to the clients’ business
  • Demonstrate a growth focused mindset with the ability to establish and build accounts from the ground up, while delivering on annual targets through organic growth opportunities
  • Ensure a pro-active and solution oriented environment within your teams
  • Quickly develop a deep understanding of the clients’ business and industry
  • Ability to provide thought-leadership to clients
  • Ability to think strategically and prioritize work accordingly across a portfolio of client engagements
  • Be collaborative in nature and work well with all other disciplines
  • Excellent communication skills, both written and verbal
  • Manage, develop and mentor senior members of the Account Team



  • 8-10 years industry experience, currently operating at GAD level and at +3 years leading a minimum of three pieces of client business demonstrating year-on-year growth
  • 2+ years working on account with true ‘lead agency’ status
  • 5+ years working on true CX + Product + Platform driven workstreams and digital marketing
  • Provide leadership and direction to the team
  • Effectively evaluate AKQA’s work and provide justifiable and actionable feedback
  • Build strong relationships with C-level clients
  • Inspire both the internal team and the client
  • Manage, develop and mentor senior members of the Account Team
  • Successfully manage multiple teams of more than +6 people
  • Demonstrate strong fiscal management skills, understanding/respecting the economics of our business and contributing in a way that supports the financial model
  • Ability to accurately plan and forecast revenue, consistently creates solid revenue forecasts across a portfolio of work, with accurate representation of committed vs. upside/downside revenue


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.


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Group Account Director — New York


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