Sydney – Gadigal Country, Australia

Lead CX (Customer Experience) Designer

Strategists at AKQA make our clients’ business their business. Driven by an innate curiosity and a passion for problem solving and learning, they harness their cutting-edge knowledge of brands, technology, culture and societal trends to provide unique outlooks and solutions for our clients.

As a Lead CX Designer, you’ll contribute to the development of the CX Strategy on a key agency account, while ensuring the experiences created are of the highest quality possible. You’ll champion customer-centric processes and techniques whilst building exceptional client relationships.

At AKQA Sydney, you'll work in a meritocratic culture, surrounded by some of the brightest minds in their fields. You will have the opportunity to learn and grow within a creative and technically-advanced team and have access to ongoing personal and professional development.

 

ROLE REQUIREMENTS:

  • Embody a culture of continuous improvement, embracing diversity and inclusion.
  • Apply customer-centric strategic thinking to account projects, continually develop the account CX strategy assets and produce deliverables to the highest quality.
  • Ensure the quality of key client relationships and engagement.
  • Identify opportunities to improve quality and increase efficiency through cross-discipline collaboration.
  • Champion customer-centric ideas and processes, ensuring outcomes meet both business and customer goals.
  • Create high quality, commercially viable and attractive proposals and presentations.
  • Promote market-leading services and effective, quality solutions to your account clients.
  • Develop case studies for CX output, innovations and processes.

 

SKILLS AND QUALIFICATIONS:

  • Strong ability to drive, inspire, and positively influence others.
  • Ability to innovate and think creatively to deliver results.
  • Demonstrable experience as a content strategist or similar role.
  • Embody a Service Design mindset having successfully engaged human centred design frameworks, methodologies and research for clients.
  • Ability to foster a culture of proactivity, passion co-creation and energy for clients’ businesses.

 

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

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Lead CX (Customer Experience) Designer — Sydney

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AKQA People team