Atlanta, United States

Senior Account Director

At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

As a team member of the AKQA client services department you will influence changes in consumer behavior through ideas, creativity and a strong focus on digital products and services that improve users’ lives. You will have meaningful impact on our internal teams and inspire many of Atlanta’s most beloved global brands.

The Senior Account Director (SAD) holds a senior client leadership role within AKQA.  You will be responsible and accountable to the Director of Client Services or the Atlanta Managing Director for the health of the client accounts.

Senior Account Directors at AKQA Atlanta build valuable long term client relationships by working with senior clients who understand broader strategic opportunities of consumer / employee experiences to their business.  The SAD focuses on the strategic direction of the accounts and thought innovation for clients.  Their role is to provide directional leadership in the digital space and drive the clients business forward by exploring emerging digital opportunities. 



  • Builds and maintains a deep and mutually beneficial client relationship; challenges clients; identifies opportunities, educates them, learns from them, understands key business issues and regularly plans and facilitates quarterly review sessions.
  • Manager escalated client / project issues - acts as an escalation point for client and project related issues.
  • Builds good relationships with team members, ensuring the team has a high level of morale.
  • Identifies key business opportunities and ensure the full breadth and depth of AKQA resources are presented.
  • Leadership of multi-disciplinary resources as and when they are engaged on client activity (project management, strategy, technology and creative).
  • Conducts company performance reviews, sets OKRs (Objectives & Key Results) and reviews them regularly.
  • Leadership, management, mentoring and development of account team members.
  • Keeps team informed of company news and decisions.
  • Meets and exceeds revenue targets.
  • Ensures that we deliver high quality output on behalf of our clients while working within deadline and estimate parameters. 
  • In partnership with the Program Lead, ensures projects are delivered in a timely and professional manner taking responsibility and accountability for all internal resources and costs used on client work.
  • Ensures direct reports have a meaningful career at AKQA and are able to grow successfully in their roles. 



  • Embodies AKQA’s value of Innovation, Service, Quality & Thought on behalf of our clients and our people.
  • A strong sense of accountability; ensuring that we deliver outstanding work and client satisfaction and partnering with a multi-disciplinary team to do it. 
  • Extensive account management experience at a leading digital agency, professional services firm or similar organization.
  • Successful track record of building exceptional client relationships; necessary capability, presence and professionalism to inspire confidence and credibility with clients and colleagues.
  • Understanding and experience of digital products & services design and development; experience in CX strategy, business strategy, information design, creative design and web technology.
  • A passion for innovation and business strategy.
  • Ability to build successful ‘trusted advisor’ relationships with key senior client contacts.


AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know


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Senior Account Director — Atlanta, GA


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