London, United Kingdom
Senior Project Manager
At AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.
The Delivery team are at the epicentre of all projects, ensuring they’re delivered to the highest quality, on time, and that clients receive the greatest possible value from their investment.
The teams key focus is to build collaborative relationships and effective communication with project teams and clients alike. AKQA’s process and governance standards are industry leading; providing the tools, training and team support to make this possible.
The Senior Project Manager is responsible for large, complex, assignments. Ensuring they are completed on time, within budget and that objectives are met. The Senior Project Manager addresses business needs, manages resources and successfully navigates and delivers all aspects of the assignment.
- Successfully deliver projects with high quality project deliverables, on-time and on-budget.
- Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target).
- Manage and deliver projects with budgets up to £750k.
- Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen.
- Be able to set up, structure and deliver the end-to-end delivery of a large project involving some technical complexity (between 100 to 350 technical man-days). This would be delivered using internal AKQA resource and any AKQA-appointed third party.
- Successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both client/s and AKQA.
- Keep stakeholders informed of project progress at all times and manage expectations proactively.
- Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work.
- Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to client.
- Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope.
- Ensure options for project scopes suit client’s priorities and budgets.
- Set up and facilitate both internal and client post-project reviews and share learning with relevant parties (e.g. AKQA teams, client groups and third parties).
- Balance specific client demands with project realities and reliably close the loop on all open issues in a timely manner.
QUALITIES AND EXPERIENCE
- Experience of managing a multi-disciplined service delivery function in an agency environment implementing innovative, interactive and consumer focused solutions.
- Experience of adapting a delivery process to that required by a client.
- Knowledge of Agile methodologies such as Scrum, Lean, XP, etc.
- Knowledge of waterfall approaches such as Prince2, DSDM or PMI.
- Ability to discuss with clients regarding merits/drawbacks of projects/workstreams being delivered.
- Strong organisation skills – responsive to colleagues for overall efficiency and effectiveness.
- Build strong relationships with peers and external staff.
- Make sound commercial/financial decisions, quickly understand problems, propose solutions and manage customer situations.
- Strong customer service ethos, committed to quality, with the will to drive improvements. Excellent attention to detail.
- Work well under pressure with an objective-focused and positive approach.
- Comfortable working independently, self-motivated.
- Strong customer service ethos – committed to quality with the will to constantly drive improvements. Committed to high standards of excellence and integrity.
- Possess good business acumen and sound judgment. Eager to provide insight and receive feedback.
- Accomplished communicator who gains the confidence of the business; credible and experienced at operating at all levels.
- Negotiates well, listens actively and makes compelling points.
- Make a positive contribution to the team and receive positive feedback.
- Constantly strive to improve AKQA delivery practices, processes and procedures.
AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.