Leader in IDC MarketScape for Customer Experience Improvement Services 2020
The IDC Customer Experience report assesses capabilities and business strategies of 13 prominent Customer Experiences providers. It also includes references from existing clients alongside in-depth analysis of services provided.
AKQA clients share the following recognition:
“I look for a team I know will help me win for the company. I have confidence in everything about AKQA, from the leadership to the creative teams. They’ve delivered great results.”
“They are creative in coming up with ideas for each moment of the journey — it’s one of the things they’re known for. They are always helping us to move faster.”
The report also notes:
“On average, WPP/AKQA customers commended the firm for end-customer insight, customer journey innovation, and people quality.”
“AKQA, backed by the wider WPP network, is a good fit for organizations looking for a partner that combines the creativity of a boutique marketing agency with the design and innovation capabilities of a business consultancy”
AKQA is pleased to provide a copy of the IDC Customer Experience report here.